Terms and Conditions.

For Planett Pty Ltd. trading as The Uniform Super Store (hereafter known as TUSS)

Definition...

" TUSS " means Planett Pty Ltd (ABN 43 119 201 599) trading as The Uniform Super Store (ABN

"Customer" means the person(s), individual, sole traders, company, or any of its principals or employees, organisation, club, business, school, government department or other ordering the goods the subject of this contract.

" Goods " means the goods supplied by Planett Pty Ltd (ABN 43 119 201 599)

" The Monies Due " includes the purchase price for the goods, any delivery and freight charges, G.S.T. and extra packing charges if any

General Conditions - These terms and conditions of sale shall apply to the exclusion of all other, including any terms and conditions of Customer  whether on Customers order form or otherwise. The only contractual terms which are binding upon TUSS are those set forth herein or otherwise agreed to in writing by TUSS and those which are imposed and cannot be excluded by law. All other conditions, warranties, representations, statements and obligations, whether expressed or implied which would otherwise be binding on TUSS are to the extent permitted by law hereby expressly excluded and negated.

Prices - Prices shown on the TUSS web site, printed materials, downloaded or uploaded orders or quotes for goods, branding, freight and additional charges are subject to change without notice and goods will be invoiced at the price ruling at the date of dispatch. TUSS reserves the right to adjust the final invoice to include freight expense and any additional fees not shown on this site or during the checkout procedure. The amount shown during the checkout procedure is not to be considered a final invoice as it is subject to change depending on prices, products and product alterations, artwork supplied, preferred branding methods, freight and delivery location, express order requests and other reasons not listed. All endeavors will be made by TUSS to keep the prices current. Customers will receive an Invoice to show correct amounts and freight fees with their order.

Orders - Orders shall only be processed by TUSS on the basis of payment of the order being made at the time the order is processed or unless orders are released on goodwill or Credit to the Customer at the discretion of TUSS. With regards to custom made items or promotional products, orders can not be subsequently cancelled by the Customer unless agreed to in writing by TUSS. All costs involved in production of an order will be charged if the order is cancelled. If order is already in production it cannot be changed in any way or be cancelled. If goods are ordered specially or manufactured to Customers specifications and supplied to these specifications the above mentioned goods cannot be returned for credit. If goods are ordered in especially for an order no returns, changes or cancellations will be accepted. TUSS has the sole legal right to determine to refund , backorder or supply new or replacement items on any order that is delivered with missing or incorrect items. TUSS will always endeavor to deliver all goods as requested on time but are not responsible or legally liable for any delays in delivery to the Customer. Orders not placed online at www.uniforms.com.au will be subject to a 10% price increase as the prices shown on our web site are for web site orders only.

Changes/Cancellation - If the order quantity from the Customer is reduced after quoting the price will change. All costs involved in production of an order will be charged if the order is cancelled. If order is already in production it cannot be changed in any way or be cancelled. If goods are ordered specially of manufactured to customer specifications and supplied to these specifications the above mentioned goods cannot be returned for credit. If goods are ordered in specially for an order no returns, changes or cancellations will be accepted.

Goods and Services Tax - 10% GST is applicable to all our goods and services. TUSS reserves the right to adjust or amend prices in accordance with any alteration of changes to tax legislated by the Australian Government.

Urgent Orders - TUSS is happy to do urgent orders, but any additional expenses will be passed on to the Customer for payment before the order can be processed. TUSS is not in any way legally liable for any goods not arriving at any destination on a due date.

Payment Terms – Payment is required prior to any orders being processed or dispatched unless in writing from TUSS in the form of Credit Application Approval. The Customer must pay for goods supplied according to payment terms on invoice. All deliveries may be suspended or held should these terms not be met at any time. TUSS payment terms are that payment shall be made by the Customer to TUSS for all goods, branding and freight before dispatch or unless dispatched on goodwill by the TUSS, or that the Customers annual spending is significant enough to permit credit terms being provided to the Customer. With regards to goods dispatched to the Customer on goodwill or after a credit account has been opened for the Customer, TUSS will accept and dispatch orders on the basis that the payment will be received by TUSS within the terms of that account of the receipt by the Customer of the goods. Should goods be dispatched to the Customer on goodwill, the Customer agrees to pay the invoice in full within 7 days or return the items within the same time period of 7 days. Should the Customer not return the sent goods on goodwill within 7 days, the Customer is therefore deemed to have accepted the goods and payment in full is expected immediately. Should payment not be received in full in accordance with the Customers Credit Terms, then interest and administrative charges calculated at the interest rate of 5% weekly shall accrue on the monies due and payment shall be credited by the TUSS firstly against any interest and administrative charges due. Monies due by the Customer to TUSS shall become payable immediately upon the Customer committing any act of insolvency.

Debt Recovery - TUSS shall be entitled to charge to the Customer all costs and expenses reasonably incurred in the recovery of any money owing by the Customer to it including all legal fees, process severs charges and collection agents expenses as well as the time reasonably spent and incurred by TUSS in such recovery. For invoices still outstanding after 60 days, it is the procedure of TUSS to submit in writing a application to the Small Claims Tribunal with the intention of recouping monies owed and out of pocket expenses.

Returns - Goods may only be returned to TUSS subject to the conditions as follows. Returns will not be considered unless accompanied by a copy of the original invoice. TUSS shall not accept the return of goods unless such goods are returned to TUSS within 7 days of the receipt by the Customer. The Customer shall be responsible for all charges and costs incurred in the return of goods unless TUSS determines otherwise. TUSS shall not accept or agree to a credit claim where the Customer has had the goods delivered to the Customers nominated screen printer or embroider or any third party.  Goods decorated are not eligible for return under any circumstance. TUSS reserves the right to determine what action if any is required on all decorated orders which in the rare occasion may be incorrectly decorated. Goods sent as ordered are not returnable under any circumstances unless incorrect style, incorrectly sized or damaged goods have been received by the Customer. Discontinued or Clearance stock items are not eligible for return under any circumstances. Goods returned must be in the original condition as sent, items must be in original packaging and not worn, laundered, soiled, altered, damaged, labeled or personalized or they will not be accepted for credit. In the case where a Credit is applied, the customer agrees to redeem the Credit within 12 months from the return date of the Returns Authorisation. Refunds will not include shipping charges or express fees. Exchanges will incur additional shipping charges. A 20% or $50.00 + gst (which ever is the greater sum) administrative charge will be applied on any refund, exchange or credit on all returned goods to cover the costs involved with us providing this service. Refunds, Exchanges or Credits will not be agreed to prior to the TUSS supplier approving the return and crediting TUSS the monies which were originally paid for the goods by TUSS to fulfill the Customers order. This means that unless TUSS can claim a credit from our supplier, you the customer will be unable to claim a credit, refund or exchange according to our suppliers conditions of trade. Claims on faulty goods will be considered within 7 days from date of supply. If it is considered that the faulty good is the responsibility of TUSS or a supplier which TUSS, in its sole judgment and discretion considers to be faulty then at the discretion of TUSS may either replace the goods or the customer may be reimbursed. TUSS may, from time to time, issue guidelines for the return of items claimed by the Customer to be faulty & will not entertain any claim in respect of goods claimed to be faulty not made in accordance with such guidelines. TUSS reserves the right to change such guidelines without notice. TUSS can not accept returns for refund or credit/exchange for the following labels; John Kevin, City Collection, Visitec, Urban Nature, Keval, Ramo Shirts, Biz Collection Shirts, Gear For Life Shirts or shirts sent in packaging as these manufacturers do not accept returned items and therefore TUSS must unfortunately pass this ruling on to our customers. Should you send item(s) back for refund, credit or exchange and they are not in the original packaging, TUSS has the right to refuse acceptance of the goods or will charge a $15 repacking fee to cover the costs involved with packaging material and staff labour.

Sizing - At no point are TUSS responsible for the way in which a customer interprets the size charts as supplied by our suppliers and displayed on the website. TUSS staff may instruct ways in which to determine the most suitable sizing method but these instructions can not be held as liable unless TUSS staff are present during the actual sizing and/or fitting. Without TUSS staff actually being present at time of fitting or sizing, it is impossible for TUSS to accept accountability for how a customer interprets or attempts to measure for sizing. For this reason, TUSS recommends using our sample service before actual ordering of uniforms. At no time can branded stock be returned for exchange or credit due to incorrect sizes orders unless sizes ordered are found to be faulty by actual manufacturer.

Risk - Risk in the goods shall pass to the Customer at the date of dispatch and the Customer shall if deemed necessary insure all goods that are at its risk. TUSS accepts no risk liability on any order sent to a third party.

Reservation of Title - Not withstanding that Risk in the goods shall pass to the account holder Customer as herein provided, the full legal and beneficial title to and ownership of the goods shall be retained by and remain with TUSS absolutely, until the whole of the monies due under the invoice are paid for in full. Unless TUSS shall otherwise specify in writing, each item sold by TUSS to the Customer shall be and remain the property of TUSS until the Customer has paid all that is owing to TUSS for the goods. Until the date of payment the Customer is required to store the goods in such a way that it is clearly the property of TUSS. Should the Customer default in payment, by adopting whatever lawful means may be necessary where ever such goods may be located and TUSS shall have the right themselves or by their servants, employees, agents, or authorized representatives to enter the Customers premises and retake possession of and permanently retain any unpaid goods and revoke all liability of TUSS to the Customer on the sale and delivery of such goods. The account holder Customer hereby acknowledges that TUSS have a lieu over all goods in possession of the account holder Customer which belong to and are owned by the account holder Customer to secure payment of any monies due to the suppliers. In the event of resale of the goods, including any mixed goods, by the Customer to a third person, all goods are sold as agents of TUSS and the Customer shall account to TUSS for any money received.

Delivery - TUSS will endeavor to deliver within the time so specified but in no circumstances will be liable for any loss or damage of any kind whatsoever caused directly by and delay in or failure of delivery by either TUSS or by the contracted freight company employed to delivery the parcel(s).. In the event of any delivery of service to be made by TUSS being delayed by floods, war, accident, fire, perils of the sea or river, transport delays, influx of orders, failure of manufacturers of other suppliers to TUSS or any other cause of contingency ceases to affect the same TUSS will not be responsible for consequences of any delay in delivery resulting from any cause or contingency. Please note that the web site prices are set to E-Parcel rates. Though we try to keep our prices as close to these rates as possible, prices are subject to change without notification. Should your order show a freight cost of less than $14.95, we will override this price as our mininum freight cost is $14.95. This allows us to cover the costs associated with ordering your stock in from the supplier, time spent unpacking and repacking for you as well as outgoing dispatch costs.

Garment Quality - Garment material may differ from time to time in weight and colour. This is considered the norm according to International standards as colours may slightly vary due to seasonal influences. Material will always exceed advertised weight but weight variance is common and acceptable. TUSS can not take any responsibility for garments that appear slightly different as this is acceptable to a degree. 100% polyester garments are prone to pulling of threads. Please check garments carefully before wearing as once worn, we will not accept 100% polyester garments back for reasons of pulled thread. The reason is that this may occur during normal wearing and we can not be responsible for wearers care. Garment fabric by nature is not dsigned to have the additional stresses of embroidery threads put on them. For this reason some garments are more prone to embroidery pull-stress and may cause the embroidery to appeared bunched or pucking to a degree. This is potentially the case with business shirts or garments of similar weight and feel. Unfortunately such occurances are outside of our control and as such, a) Pucking on garments caused by embroidery is considered normal and acceptable and b) TUSS will not be held responsible for any such pucking as such fabric reactions are outside of our control, though every care and consideration is applied by our production team to try and prevent or minimalise this from occuring.

American Express - American Express cards will be subject to a 3.5% fee as charged by amex. This fee will be added to your invoice

Price Matching - TUSS will price match a competitors quote once you have supplied to us the quote and we have had time to view their terms and conditions as well as services offered. Please note for us to price match we need the order to exceed 10 units.

Acceptance of Terms - When the Customer clicks "Accept" on the web site during the ordering process, you are stating that you have read the terms and conditions and fully understand our terms and accept them. At no time is TUSS responsible for customers failing to operate within these terms.