logo-top
  

Currency:   

HOME  |  INSTANT QUOTES  |  FAQ & SAMPLES  |  MULTI STORE SPECIALISTS  |  CATALOGUES  |  LOGIN  |  ORDER STATUS
Collections
Home
Shirts
Polo Shirts
T-Shirts
Singlets
Jumpers
Vest
Jackets
Office Bottoms
Headwear
Accessories
SALE Items
Monthly Promotion
Categories
Corporate Uniforms
Hospitality Uniforms
Medical Uniforms
School Uniforms
Sports Uniforms
Sport Numbers and Names
Work Wear
Safety Workwear
Signage and Banners
Stationary Products
Promotional
Office Products
Auto Products
Hospitality Products
Security Products
Sporting Products
Healthy Living
Retail Products
Tech Tools
Tourism Products
Luggage and Bags
Promotional Products
Mouse Matts
Stubby Holders
Lanyards
Bottle Openers
Key Rings
Pens
USB Flash Drives
Branding
Embroidery
Digital Printing
Screen Printing
Sublimation
Embroidery Colours
Information
Live Help!
Feedback
Price Guarantee
Terms & Conditions
Links
saveshop 
Live Help
Returning Customers “Only” enter details here. NEW Customers enter details in Shopping Cart.





Lost Password?
No account yet? Register

Show Cart
Your Cart is currently empty.
Home arrow The Uniform Super Store
 
banner-marc-blu.jpg
The Uniform Super Store FAQ


Are we able to view or order samples?

Print 

Of course! In fact, we recommend it! 

With regards to samples, we are more than happy to send out samples for viewing and sizing to our customers. 

All samples must be paid for upfront. It is worth noting that what you paid for the samples can be applied as a Credit against your order once the samples have been returned within 7 days of receiving the goods. 

To order samples, you simply order them on line! The last step of the ordering facility is that you get to write us a message. For the "message" simply inform us that they are required as samples. 

It is worth noting that all sample orders need to be placed on line. 

Please read the Terms and Conditions carefully when placing orders for samples.


Read more...
90,63% of 32 voters found this FAQ useful,  I found this FAQ  useful useful  not useful not useful


Do you have minimums per order?

Print 

In most cases... no we do not! But for select product ranges like school wear and hats we do have minimums as imposed upon us by the manufacturer.

We are one the few uniform businesses in Australia that allow you to order as many or as little as you want!

The problem with uniform companies that have a "Minimum Policy" is that you order your bulk range which is fine. But then you want to order one or two new garments for a new staff member and they make you buy 50 units!!! That will never happen here with our apparel range.


Read more...
83,33% of 12 voters found this FAQ useful,  I found this FAQ  useful useful  not useful not useful


Do you supply catalogues?

Print 
As Australia's most advanced uniform company, you can view the catalogues right now on our specifically built e-catalogues.
Simply click on the word "catalogues" to the top right of this web page to view our range of catalogues.

Read more...
75,00% of 8 voters found this FAQ useful,  I found this FAQ  useful useful  not useful not useful


Do you supply promotional products as well?

Print 
YES! We not only supply the largest range of uniforms in Australia, we also offer one of the largest ranges of promotional products online!
We really are the one stop BRAND shop! 
And just like our uniforms, you are able to order online your complete promotional product range for all merchandise events. PLUS we have a complete price range on line so we do not hide anything.

Read more...
50,00% of 4 voters found this FAQ useful,  I found this FAQ  useful useful  not useful not useful


How do i get a quote?

Print 

This is where Australias most advanced uniform web site comes in extremely handy.

You can create your own quote online right now without having to wait for someone to get back to!

All you do is;

1. Order exactly what you want on line.

2. Add the branding you require (embroidery, screen printing or even no branding).

3. Go to the "Check Out" in the shopping cart enter your details and then simply click "QUOTE" rather than applying a payment method.

It can not get any easier and it is without obligation.

87,50% of 8 voters found this FAQ useful,  I found this FAQ  useful useful  not useful not useful


How do i use this web site?

Print 
Not only does The Uniform Super Store offer lowest prices with the largest range, we aslo offer the easiest uniform web site to use in Australia!

Here is a quick 7 step by step guide on using this web site.

1. Using the buttons to the left, click on the category that you wish to view.

2. View the extensive range of options within that category. When you find a thumb nail picture that you like, simply click on the thumb nail picture or wording for a large picture and full description.

3. On that Description page simply add the quantity to the colour of the item that you wish to purchase. It really is this easy!

4. Click on view Shopping Cart. Here you can "Checkout" or "Add Printing or Embroidery".

5. If you click on "Add Printing or Embroidery" you will be given the option to select all or only some of the items that you want branded. You can select whether you want to embroidery and/or print and you can select to send your artwork to us!

6. Once at the Checkout, for first time users, you will need to add your details. As well as this you will need to add a UserName and Password. You will be able to use this to access your previous orders, to find out where your orders are at in production, and other details only relevant to your business.

7. The rest....we do! Yes it is that easy!

Read more...
40,00% of 5 voters found this FAQ useful,  I found this FAQ  useful useful  not useful not useful


How long does it take to receive my order?

Print 
This question really is a "how long is a piece of string" question. 

Should you require samples or garments unbranded, time from order to delivery can be around 1 to 2 weeks depending on your location, freight times and availability of stock. 
 
Your first order whereby we have to set up your logo can take between 3-6 weeks due to the extra time needed in setting up your artwork, trying on of samples, viewing samples, getting you to view and approve the embroidery sample etc.

Repeat orders that have already been set up with us can take between 2-4 weeks depending on just how busy our production team and embroidery team are.
 
* Please note that even though these turn around times are about 2 weeks faster than our opposition as we do our work in-house, we can place jobs as priorities and do them even quicker should you have a deadline. Please note that a fee may be applicable.

* The above mentioned times is subject to change without notice and production times should be checked for every order as outside influences can cause unforeseen delays.
 
We make every attempt to complete your order as fast as possible.

Read more...
32,43% of 37 voters found this FAQ useful,  I found this FAQ  useful useful  not useful not useful


How much is it for embroidery, printing or even set ups?

Print 
For all branding costs, simply click on the button to the left that says "embroidery" or "printing". This will direct you to a full price breakdown of both forms of branding. 
With regards to "Set Up" this is a once off fee and that particular logo will not require another set up fee ever again!

Please note that out prices are set up to reward you for bulk orders. This means that the more you buy the more you save!

Read more...
30,77% of 13 voters found this FAQ useful,  I found this FAQ  useful useful  not useful not useful


Why does The Uniform Super Store display prices when your competition does not?

Print 
This has got to be our favourite question that we are commonly asked!
The answer is simple. We are proud of our prices, in fact we wear them as a badge of honour. 

We display our prices because we buy in bulk or manufacture our own range and pass on the savings to our customers. That is the strength you have at your disposal when buying from Australia's Uniform Super Store!
Our competitors do not advertise their prices because you would not buy from them when you realise that they are charging you a lot more! 

Our prices are lower and we are proud to advertise the fact. Competitors prices are expensive and have to hide the fact!

Read more...
80,00% of 10 voters found this FAQ useful,  I found this FAQ  useful useful  not useful not useful