SAMPLES EXPLAINED...

If you are wanting to order samples, it is important that you read and understand the below Terms & Conditions for using our website.

The Uniform Super Store business model is a simple and efficient model that focusses on delivering the best possible products at the lowest possible prices. In order to provide the countries lowests prices for uniforms, we need to streamline our business processes. This means that as a wholesaler of apparel, we are able to sell to our customers thousands of products from leading brands. To save on overheads, we do not carry the stock in our business but rather order in the apparel as needed from our suppliers, to our factory where we do the embroidery and printing.

By not warehousing thousands of items, we are able to save our customers a lot of money! We have learnt with over 20 years experience in this industry, that Samples, Returns and Exchanges are one of the most expensive services, one of the most frustrating services and one of the most time consuming services to our customers and our staff. To avoid the hassles, we have streamlined this process acting in accordance with Fair Trading.

Customers can easily order a one or more garments from our website which we will send to you. Simply order the garment required from the website, make payment and we will ship to you.

THE UNIFORM SUPER STORE SAMPLE POLICY:

• Samples must be purchased.
  
  
• Samples refer to plain items with no decoration (new items from stock).
  
  
• Samples of Embroidery or Screen Print etc are not physically available however emailed proofs are produced once ordered. 
  
  
• A credit for the returned sample will be issued less the restocking & freight fee, once the sample is returned (if returned within return period and in original sale condition etc). 
  
  
• Customers are asked to limit the amount of samples ordered keeping in mind multiple items will attract a higher return fee (if items have to be ordered in from our manufacturer the return fee can be $10.00 per item) and keep the order limited to items likely to be ordered to limit fees and postage costs.
  
  
• Approved return samples must be advised of and returned within 7 days of delivery receipt, in the original sale condition they were provided in, with tags attached and in original packaging. Failure to comply with this will result in the sample being sent back to the customer at the customers expense.
  
  
• Samples will not be refunded, only credits for approved sample returns will be applied as stated above.
  
  
• Samples returned outside of our T&C as listed here, will not be accepted.

THE UNIFORM SUPER STORE SAMPLE FEES:

• Garments being returned to us are freighted to us at the customers expense.
• We then have to send the returned garment(s) to our supplier.
  • This additional freight fee to return the garment(s) from us to the supplier will be at the customers expense as we do not carry stock in our factory.
  • This freight fee is payable by brand, should a customer ordered from more than one of our suppliers as shown on our site.
  • Our suppliers charge us a $10 or 10% restocking fee (whichever is the greater amount) which will be at the customers expense.
• Our suppliers have the final say in whether a garment(s) can be returned.
• Returned items will recieve a credit only and not a refund.
• WE DO NOT MAKE MONEY FROM THE RETURN OF SAMPLES but at the same time, we can not afford to lose money either.

The uniform industry operates to supply as large a range as possible to as many customers as possible. To do this, stock is ordered in from a wide range of suppliers. To return items back to the suppliers is a very costly exercise and unfortunately, this is charged to the customer wishing to use this extra service. From the listed sample fees above, a customer can be paying from $25 just to do a sample return.

But... we do not accept Returns or Exchanges simply for a change of mind as permitted according to Fair Trading.

THE UNIFORM SUPER STORE SAMPLE OPTIONS:

We understand that our business model is not suited to everyone and for this reason, we make it very clear in a number of locations on our website how our business model operates. In fact, it is also in the T&C Agreed to by customers at time of order!

We strongly recommned ordering a sample of a product on our website in a size and colour that you will use in your bulk order so that you can send it back to us and we will embroider it with your order. 

Should you require garments for sizing, we strongly suggest that you use the sizing chart as provided on the product page or you can buy the garment(s) and keep them for sizing your staff.

RETURNS EXPLAINED...

If you have received a garment and have changed your mind, it is important that you read and understand the below Terms & Conditions for using our website.

The Uniform Super Store business model is a simple and efficient model that focusses on delivering the best possible products at the lowest possible prices. In order to provide the countries lowests prices for uniforms, we need to streamline our business processes. This means that as a wholesaler of apparel, we are able to sell to our customers thousands of products from leading brands. To save on overheads, we do not carry the stock in our business but rather order in the apparel as needed from our suppliers, to our factory where we do the embroidery and printing.

By not warehousing thousands of items, we are able to save our customers a lot of money! We have learnt with over 20 years experience in this industry, that Samples, Returns and Exchanges are one of the most expensive services, one of the most frustrating services and one of the most time consuming services to our customers and our staff. To avoid the hassles, we have streamlined this process acting in accordance with Fair Trading.

Customers can easily order a one or more garments from our website which we will send to you. Simply order the garment required from the website, make payment and we will ship to you. But... we do not accept Returns or Exchanges simply for a change of mind as permitted according to Fair Trading.

• This policy of no refunds and exchanges is as per the policy guided by the Fair Trading .
• No refunds or exchanges are entertained for incorrect choice of products or change of mind. Please double check the contents of the cart before finalizing the order.

We understand that our business model is not suited to everyone and for this reason, we make it very clear in a number of locations on our website how our business model operates. In fact, it is also in the T&C Agreed to by customers at time of order!

Should a customer order a product to view, they can send it back to us to be embroidered with thier bulk order but we will not able to accept it as a Return for Exchange or Refund unless the item is faulty. Our reason for not accepting Returns and Exchanges is simply because it is far to great a cost to customers which then causes frustration and anger. When a customer returns any item, we have to pay freight to send it back to our supplier. They charge us restocking fees. We then have to pay to get the replacement item and freight fees to have it delivered to us. We then have to pay freight to send it to the customer. This service costs us over $30 but customers simply refuse to pay that to do  a return or exchange and we get that! This is why we dont do returns and exchanges as it is simply not worth the time and expense to our customers.

We strongly recommned ordering a sample of a product on our site in a size and colour that you will use in your bulk order so that you can send it back to us and we will embroider it with your order. In fact, if your bulk order exceeds $1,000 and the samples are less than 5 units, we will embroider them for free with your bulk order! BONUS.

If you find that the product you received is faulty or has a manufacturing defect, please  notify us immediately by sending us an email to us at help4u@uniforms.com.au

• Please include as much information and pictures of the faulty product so that we can take it up with the supplier and will endeavor to revert to you with 2 business days of receiving your email.
• Please note that faulty items will either be repaired or replaced with an identical size, colour and SKU Code garment. Our suppliers will not let us change for a different product.

Should you require garments for sizing, we strongly suggest that you use the sizing chart as provided on the product page or you can buy the garment(s) and keep them for sizing your staff.