FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client. We have tried to answer the most common questions.
Or you can try our Live Chat on the bottom right for quick answers.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you send out free samples?
As much as we would love to say yes to this, we simply can not afford to be sending out free samples around the country.
The truth is that we use to do and we were losing over $20k a year! So with this in mind, we can still provide apparel for viewing but it is subject to our Returns Policy.
Sample Policy
At Uniforms.com.au, we understand the importance of assessing the quality, fit, and feel of a garment before placing a bulk order. However, like many in the uniform industry, we do not offer free samples due to the operational and logistical costs involved.
Instead, our approach is designed to be fair, efficient, and sustainable—for both your business and ours:
1. Samples Must Be Purchased
Samples can be ordered at the listed product price. This ensures we maintain stock integrity and reduce unnecessary waste.
2. Credit on Bulk Orders
In many cases, the cost of approved sample can be credited towards your bulk order of 100 units or more of the same style. This allows you to test garments without committing upfront.
3. Return Conditions
Samples must be returned in original condition and packaging.
A Return Authorisation (RA) number must be requested prior to return.
Return shipping is at the customer's expense.
Samples returned in unsaleable condition (damaged, worn, decorated, or altered) will not be eligible for credit.
This policy helps us keep pricing competitive, reduce environmental impact, and provide better service to all our clients.
If you have questions or would like to organise sample garments, please contact our team—we’re happy to help.
Can I return Discontinued or Sale items should I change my mind?
Discontinued/Sale stock items are non-returnable under any circumstances.
Do you do Returns?
According to the Australian Government, we do not have to provide a refund on clothing but it is worth noting that we do.
We do this as a service to our customers to help them select the best option for their organisation. In order to provide this service, we do need to charge for it as the service is quite time consuming and expensive to provide.
All return requests must be submitted within 7 business days of delivery.
A restocking fee of $20.00–$25.00 + GST (depending on the supplier) or 10% of the product price—whichever is greater—applies to all approved returns.
All returned items must have a Return Authorisation (RA) number issued by Uniforms.com.au prior to return. Goods returned without an RA number will be rejected by our suppliers or importers.
Returned goods must be in original packaging, unworn, and in saleable condition.
All return shipping costs are the responsibility of the purchaser.Tracking details must be provided for all returns to confirm delivery back to our warehouse. Failure to provide tracking may result in the goods being considered lost, and no credit will be issued.
By placing an order through our website or accepting an invoice, the purchaser acknowledges and agrees to all terms and conditions outlined in this returns policy.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products or products that have been branded. Sale and Discontinued items can not be returned.
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Do you do Exchanges?
According to the Australian Government, we do not have to accept exchanges on clothing but it is worth noting that we do.
We do this as a service to our customers to help them select the best option for their organisation. In order to provide this service, we do need to charge for it as the service is quite time consuming and expensive to provide.
All return requests must be submitted within 7 business days of delivery.
A restocking fee of $20.00–$25.00 + GST (depending on the supplier) or 10% of the product price—whichever is greater—applies to all approved returns.
All returned items must have a Return Authorisation (RA) number issued by Uniforms.com.au prior to return. Goods returned without an RA number will be rejected by our suppliers or importers.
Returned goods must be in original packaging, unworn, and in saleable condition.
All return shipping costs are the responsibility of the purchaser.Tracking details must be provided for all returns to confirm delivery back to our warehouse. Failure to provide tracking may result in the goods being considered lost, and no credit will be issued.
By placing an order through our website or accepting an invoice, the purchaser acknowledges and agrees to all terms and conditions outlined in this returns policy.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products or products that have been branded. Sale and Discontinued items can not be returned.
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Orders
Below are some of are common questions about orders
Can I email our order to you?
We have spent countless hours and tens of thousands of dollars to bring you the best online automated ordering website on the Planett.
To get our online prices, your order must be placed online.
We can accept email orders but they are charged differently due to the time in process and manually handling the job in its entirety.
We do not accept phone orders.
How long will my order take?
This is the most common question that we get asked and it is the one with the most variables in play.
If you are ordering products with no branding, we generally dispatch your order within 1-5 days.
If you are ordering products with embroidery and it is a new set up, the process is a little longer. We will have to set up your embroidery, run off a sample, get you to approve it and then put your job in to our production line for branding. A new embroidery order can take around 2-3 weeks.
If you are ordering products with printing and it is a new set up, the process is a little longer. We will have to set up your printing, mock up a outline, get you to approve it and then put your job in to our production line for branding. A new print orders can take around 2-3 weeks.
Repeat embroidery or printing orders are only around 10 days.
If you have both embroidery and printing, please add roughly a week or two in production.
If you have ordered custom made garments, they can take around 4 weeks.
Please note that these timelines are only estimates and usually we work harder to get your order to you quicker.
Do you do Embroidery and or Printing
Absolutely! In fact, we are one of the few uniform companies in this country that operate our own embroidery and print machines. Most competitors outsource to "God Knows Who"!
We are 100% responsible for your order and your branding needs. As we don't outsource, you wont hear excuses and the blame game. We do your order and we do it well!
Can you deal with a large organisation?
With our heavy investment in to machines, staff and technology, we are more than equipped to deal with large organisations, franchises, multi store companies, merchandise and so much more!
We have developed industry leading software that can permit order restrictions , dedicated ordering portals and products. We can ship orders through out the world !
Products
Below are some common questions about our products
Where are your products kept?
Most of our products are warehoused in Melbourne, Sydney and Brisbane.
Our embroidery and printing department are in Victoria.
We do have some products that we store offshore for cost effective measures but ideally, everything is warehoused in Australia.
What if I can't find what I am looking for?
We have one of the largest ranges of uniforms, workwear, merchandise and promotional products in the country.
Please use the SEARCH Icon on the left side of the page, half way down. This is a great way to find what you are looking for.
Near the top of every Collections Page is a "Filter" that will allow you to narrow down the collection to products best suited to your needs.
If you still can not find what you are looking for, it is possible that we do have it but just not on our website. Some items are specialised and too awkward to display on our site. Reach out and lets see if we have what you want.