Sofia Waterfall Cardigan

Refund policy

As we only sell brand new garments from both our factory and from suppliers, we have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help4u@planett.com.

Please note that returns will need to be sent to the following address: 

Uniforms.com.au     PO Box 258   Cobram   VIC   3644

If your return is accepted, we’ll send you a return shipping instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at help4u@planett.com.

Please note that Uniforms.com.au supplies goods on a wholesale basis and not retail.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Incorrect Supply or Shortage

Goods that have been incorrectly supplied or are found to be faulty may be eligible for replacement or credit once a Return Authorisation (RA) number has been issued by Uniforms.com.au.

All claims for shortages or replacement are assessed at the discretion of Uniforms.com.au. If goods are delivered to a third party (such as a decorator or embroidery service), it is the responsibility of the customer or their representative to confirm that the correct style, colour, and quantity have been received prior to any decoration.

Any discrepancies must be reported in writing within 48 hours of receiving the goods.Items that have been decorated, altered, or worn cannot be returned if they were supplied incorrectly.

Claims for missing items will not be accepted once goods have been decorated.Uniforms.com.au does not accept responsibility for any decoration costs incurred on incorrectly supplied or short-shipped goods.

Order Cancellations & Returns Policy

If goods are incorrectly ordered or an order is cancelled after it has been dispatched, return freight charges and a restocking fee will apply.

Our standard restocking fee is $20.00–$25.00 + GST (depending on the supplier), or 10% of the product value—whichever is greater.

A Return Authorisation (RA) number must be issued by Uniforms.com.au before any goods are returned. Returns must be received within 7 business days of delivery.

For orders cancelled after packing but prior to dispatch, a restocking fee of $20.00–$25.00 + GST (or 10% of the item value, whichever is higher) will still apply.

Please note: Credit claims for shortages will not be accepted if goods are delivered to a third party (e.g., your decorator) and the claim is not made in writing within 48 hours of delivery, or if the goods have already been decorated. To avoid these issues, we recommend using Uniforms.com.au’s in-house decoration services.

Decorated items or products not in their original condition (excluding faulty items) will not be accepted for return or credit.

Returning Goods Policy

Please note: Discontinued stock items are non-returnable under any circumstances.All return requests must be submitted within 7 business days of delivery. A restocking fee of $20.00–$25.00 + GST (depending on the supplier) or 10% of the product price—whichever is greater—applies to all approved returns.All returned items must have a Return Authorisation (RA) number issued by Uniforms.com.au prior to return.

Goods returned without an RA number will be rejected by our suppliers or importers.

Returned goods must be in original packaging, unworn, and in saleable condition.All return shipping costs are the responsibility of the purchaser.

Tracking details must be provided for all returns to confirm delivery back to our warehouse. Failure to provide tracking may result in the goods being considered lost, and no credit will be issued.By placing an order through our website or accepting an invoice, the purchaser acknowledges and agrees to all terms and conditions outlined in this returns policy.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

According to the Australian Government, we do not have to provide a refund on clothing but it is worth noting that we do. We do this as a service to our customers to help them select the best option for their organisation. In order to provide this service, we do need to charge for it as the service is quite time consuming and expensive to provide.

Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at orders@planett.com.

WHAT IS EMBROIDERY?

Embroidery is the art of taking your logo, using the latest embroidery software to digitising it in to a computerised format for our machines to understand.Put simply, we apply your logo on to almost any garment using a needle and thread.

HOW WILL I KNOW IF I LIKE THE EMBROIDERY?

Once you place your order with us, we will set up the embroidery and run off a sample. This sample we will email to you for approval. We will not embroider any garment from your order until you have approved the sample. Easy.***Please note that if your are ordering less then 10 units with a new set up, we will provide a digital set up only for approval and not an actual embroidery sample.

HOW CAN I GET FREE EMBROIDERY SET UP?

If you order over 100 garments from us and the garments need embroidery, we will set up the embroidery and provide the sample free of charge.

WHAT CAN YOU APPLY EMBROIDERY TO?

The great thing about embroidery is that it can be applied to just about every garment and just about every fabric. It is because embroidery is so incredibly versatile that it also makes it one of the most cost effective methods of branding apparel.

WHY USE EMBROIDERY FOR UNIFORMS?

First and foremost it provides one of the most professional looking options for branding your chosen garment(s). The next major benefit is that generally speaking, embroidery will out last your garment. Finally and possibly most importantly, it is cost effective!

WHAT FORMAT DOES OUR LOGO NEED TO BE IN FOR EMBROIDERY?

Generally speaking a JPEG, GIF, PNG are all we really need. A vector art file from Illustrator or CorelDraw (.eps, .ai, .cdr) gives the best results and is much easier for us to work with.

WHY DOESN'T THE WEBSITE AUTOMATICALLY ADD ALL THE EMBROIDERY AND SET UP PRICES?

In our industry, we have so many options that are dependent upon so many variations to do with your logo, that we find it better to quote on a job by job basis. 

WHAT EMBROIDERY COLOURS DO YOU HAVE?

To view and select the available embroidery thread colours, please click EMBROIDERY THREADS. 

STANDARD EMBROIDERY PRICING AND SET UP FEE.

Logo Size For This Price: 10cm x 10cm

Maximum Stitch Count : 10,000

Maximum Colour Count: 5

Minimum Order: 1 Unit

Price Per Embroidery: $9

New Embroidery Logo Set Up Fee (Once Off): $70

Repeat Embroidery Logo Set Up Fee: $0

Small Order Fee for embroidery orders of less than 8 units (This fee does not apply to UMS or Account Customers): $10 Per Embroidery under 8 units

*Price Excludes GST

*Additional fees may apply should embroidery exceed limits.

EXTRA STITCH FEE.Price displayed on website is for logos up to 10,000 stitches.We will not know the final price of the embroidery file until it is set up and approved by the customer.Once we know the final stitch count and should it exceed 10,000 stitches, the embroidery will incur a $1 per 1,000 stitches fee.EXTRA COLOUR FEE.Price displayed on website is for logos up to 5 colours.Should a logo exceed 5 colours, the embroidery will incur a $1 per extra colour fee. All prices are subject to change.

DTF PRINTING, THE WORLDS CHOICE FOR UNIFORM PRINTING.

This is our go to method for printing of uniforms and merchandise apparel.The great thing about our DTF Print method is that you only pay one set up for unlimited colours!!!Before DTF Printing was invented, you would have pay $70 per colour....but now.... you only pay a $50 set up fee regardless of the amount of colours in your logo.

The world's best Direct to Fabric Print method delivered fast. DTF Printing is the answer to branding today's complex logos on today's technical garments.We can print millions of colours to reproduce any logo no matter how complex. There really is no limitations. The pricing model is deliberately simple making this easy to understand an simple to quote. All this adds up to the future of heat transfer printing. One Setup Fee

We charge a fixed setup fee per print regardless how many colours in your logo.

Vibrant Colours

Colours so rich and vibrant, they really set these transfers apart from the rest.

No Cut Lines

These prints come ready with no weeding needed! No white lines around your logo.

Wide Application

Covering all types of fabrics and washing application. Durability is second to none.

No PVC

Everything that goes into making Supacolour is eco-friendly.

Fast Delivery

Super Quick turn around production times in comparison to screen printing.

DTF WEARABLES...

• Suitable for all fabric types, except ones with waterproof coatings
• Not suitable for fabrics that will migrate
• Tested to 50+ domestic washes
• Good stretch

DTF HEADWEAR...

• Will bridge the seam of a 6-panel cap without cracking when applied
• Will work on a wide range of cap fabrics
• Only needs one press - no second press needed in most cases

DTF SUB BLOCK...

• Dye migration transfers to stop the colour of the garment coming through the transfer
• Suitable for all fabric types, except ones with waterproof coatings
• Tested to 50+ domestic washes
• Good stretch

DTF PROMO...

• For items that will not be washed
• Suitable for a wide range of items - mostly tote bags, cooler bags, umbrellas etc.
• Transfer has no stretch, so it is not suitable for garments

WHAT IS DTF PRINTING?

DTF Printing is the process of printing your designs onto a special, transferrable material. We can use this method of printing for both light and dark coloured T-Shirts or any other garments. The material used for dark T-Shirts and garments is slightly thicker compared to the white ones. The material used when printing onto white garments is transparent and therefore uses the white of the garment to make the colours stand out whereas the base vinyl for coloured garments is white and so the colours are printed used a CMYK process on top of the white substrate.

WHAT ARE THE BENEFITS OF USING DTF?

•  Unlimited colours and high vibrancy
•  Ultra-high detail (finest of text, perfect colour gradients)
•  Allows free floating text without any weeding required, hence the low cost
•  Ultra-high resolution – photo reproduction achievable
•  High stretchability and versatility in terms of fabrics and where it can be applied
•  Robust! Can be applied across seams and on coarse fabrics.
•  100+ washes, will outlive the product and won’t peel, crack or fade.
•  Using the highest quality, eco-friendly inks and no vinyl as well
•  Saves time and money with very simple, cost effective pricing structure

ARE THERE ANY BASE COLOURS?

No. You only pay for what you see. PLUS.... with this form of printing, you can print UNLIMITED Colours in your design and not be charged anything extra!

WHEN IS IT BEST TO USE DTF PRINTING?

DTF printing is perfect for small orders. It is cost effective, quick and has a decent shelf life. It is ideal for sporting clubs or small business due to the cost effectiveness of the print. 

WHAT FORMAT DOES OUR LOGO NEED TO BE IN FOR DTF PRINTING?

A vector art file from Illustrator (.eps, .ai, .cdr) gives the best results and is much easier for us to work with.

WHY DOESN'T THE WEBSITE AUTOMATICALLY ADD THE SET UP PRICES?

In our industry, we have so many options that are dependent upon so many variations to do with your logo, that we find it better to quote on a job by job basis. 

WHY DO I NEED TO PAY A REPEAT SET UP FEE?

Setting up the print machine and software for your logo(s) can be time consuming. It is not as simple as just getting the garment and putting your print on it. We have our staff have to recreate the artwork and then put in to the print machine and then print the garments. This is why we need to charge a repeat set up fee to cover the costs incurred with getting everything ready so that we can do a high quality print job for you. The Repeat Set Up fee is only $30

What makes  Screen Printing the ideal solution for large print orders?

The Ultimate Print to Garment Method is here.Screen printing has been around since Pharoah was a child. It is the ulitmate form of printing as it is a brilliant product at a cheap price for large orders.

WHAT IS SCREEN PRINTING?

Screen Printing is a printing technique whereby a mesh is used to transfer ink onto a substrate, except in areas made impermeable to the ink by a blocking stencil. A blade or squeegee is moved across the screen to fill the open mesh apertures with ink, and a reverse stroke then causes the screen to touch the substrate momentarily along a line of contact. This causes the ink to wet the substrate and be pulled out of the mesh apertures as the screen springs back after the blade has passed. One color is printed at a time, so several screens can be used to produce a multicoloured image or design.

ARE THERE ANY BASE COLOURS?

If you are printing on to dark garments, we will need to place a base colour down to stop the ink from sinking in to the garment and losing its colour. This base colour is regarded and charged as an additional colour.

WHEN IS IT BEST TO USE SCREEN PRINTING?

Screen printing is the best option for large orders requiring branding as it is the most cost effective. Screen printing works best on flat fabrics and is a long lasting method of branding.

WHY USE SCREEN PRINTING?

It is cost effective. It is long lasting. It provides true colours.

WHAT FORMAT DOES OUR LOGO NEED TO BE IN FOR SCREEN PRINTING?

A vector art file from Illustrator or CorelDraw (.eps, .ai, .cdr) gives the best results and is much easier for us to work with.

WHY DOESN'T THE WEBSITE AUTOMATICALLY ADD ALL THE SCREEN PRINTING AND SET UP PRICES?

In our industry, we have so many options that are dependent upon so many variations to do with your logo, that we find it better to quote on a job by job basis. .

...

Setup Fees

$85 Set Up Fee per colour.* Screens are only kept for two months.

Vibrant Colours

Colours so rich and vibrant, they really set these transfers apart from the rest.

Minimums

Minimum Order of only 20 Units.

Wide Application

Covering all types of fabrics and washing application. Durability is second to none.

Limitations*

Too expensive for small orders.* Set up fee is per colour.* Screens are wiped after 2 months

Delivery

As screen printing is usually large volumes, it is not as quick as other methods of printing.

ULTIMATE MERCHANDISE PRINT...

• Suitable for all fabrics
• Perfect for T-Shirts and Hoodies
• Perfect for large volume orders and merchandise
• Good stretch

BE CREATIVE...

• Screen printing allows colour matching for precise jobs.
• Retail quality print method!
• Your design or logo on just about any product.

LARGE VOLUME OPTION...

• Perfect option for large orders
• Suitable for merchandise, retail and events.
• Natural feel
• Good stretch

FAST PRODUCTION...

• Ideal for large orders fast
• Best price option for larger orders.
• Very cost effective printing method.

1. All artworks should be submitted in high resolution images with at least 300dpi picture quality. Both Vector and Pixelbased images are acceptable. If you are not sure, please check with your account manager.2. Fabric Types:100% Cotton or (80% Cotton/20% Polyester) fabric can be on white or dark coloured fabric.100% Polyester fabric or (65% Poly/35% Cotton) can be white or a light colour fabric, including Hi-Vis fabric.TrueDry® fabric (60% Cotton/40% Polyester) can be white or a light colour fabric. Most fabrics will workaccording to our testing, but some pre-treated fabrics will have to be assessed as required.4. Prices are per location per garment.5. Minimum is $100 per invoice, regardless of quantity.All prices are subject to change without notice OE&E. Prices quoted are subject to 10% GST.

Sample Policy; At Uniforms.com.au, we understand the importance of seeing and feeling a product before committing to a larger order. While we’d love to send out free samples to everyone, here’s why we can’t: All garments are dispatched as brand new, and we follow strict quality and hygiene protocols that prevent us from reusing or reselling returned items.There are also significant costs associated with:

• Samples not being returned.
• Items returned in unsatisfactory condition.
• Time spent processing, dispatching, and following up on samples.
• Supplier restocking fees and administration.

Here's How Our Sample Process Works:

• All samples must be purchased upfront and are charged at the listed price plus any applicable delivery fees.
• Samples cannot be sent out unpaid or on approval.
• If you proceed with a bulk order (50+ units of the sampled style), we’re often happy to credit the sample cost back – just ask our team when ordering. Limit of 1 item.
• Samples can be returned to us for decoration if required.

Returning Samples:

• Should you require to send back samples, by law we do not have to accept them but we can. Please note that the garments must be repacked and retagged exactly as we received otherwise the return can not be accepted.
• Reutrn Freight charges are at customers cost.
• Samples must be returned within 7 days of receiving them.
• Samples returned will recieve a store credit only and not a refund.
• A Return Processing Fee and Restocking Fee of $30 or 10% of the order (which ever is greater) will be charged. This is oncharged to us by the logisitics company that processes all returns.

Please note that we have added size charts to every product as well as a Australian First "Fitting Room" so that you can upload a picture of yourself and try on the garments digitally.