Uniforms
2/38 Corporate Blvd Bayswater, Victoria 3153
Phone: 1300.7300.45

AU: 1300.7300.45     NZ: 4333.0177

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Frequently Asked Questions - All FAQs

Please select your question category

The first and easiest way is to use the Menu Bar across the top of the page. Simply click on the category you want and search through the products shown.

Second, to the far right of the Menu Bar you will find a search icon. Simply click on it and then type in the code or name of the product that you are searching for.

Third, when you go to view an actual product, simply scroll down to the DESCRIPTION Tab. Beside that tab is the RELATED PRODUCTS Tab. Click on it to find products directly related to the item you are viewing such as same style or matching ladies, mens or youth products.

Fourth, if you are still struggling to find exactly what you are after, call us on 1300.7300.45

Unlike alot of uniform competitors, we want to be totally transparent with our pricing. In fact, we have even added the embroidery and price prices to our site.

 

To view our EMBROIDERY Prices, please click HERE.

To view our SCREEN PRINTING Prices, please click HERE.

To view our DTG PRINTING Prices, please click HERE.

To view our TRANSFER PRINTING Prices, please click HERE.

BRANDING EXPLAINED...

To help you understand the differences between Embroidery, Digital Printing, DTG Printing and Transfer Printing, we have put together this information page. Please click this link > Decoration Methods and Differences to view.

 

BRANDING PRICES...

To view our EMBROIDERY Description, please click HERE.

To view our SCREEN PRINTING Description, please click HERE.

To view our DTG PRINTING Description, please click HERE.

To view our TRANSFER PRINTING Description, please click HERE.

There are two ways to get a Quote with us.

FIRST...

You can create your own quote online right now without having to wait for someone to get back to!

All you do is;

1)   Order the garment(s) that you want from our website by simply adding the quantity required.
2)   Directly underneath you can add embroidery or printing or even both!
3)   Once all garments are added to the cart, simply go to the CHECKOUT.
4)   Go to the "Check Out" in the shopping cart and at the bottom of the page enter your details and then simply click "QUOTE" rather than applying a payment in the shopping cart!    

OR     if you are happy with the prices, simply make payment for the order to proceed.
It can not get any easier and it is without any obligation.

SECOND....

You can email us for a quote but please be aware that Manual Quotes do not get the same discounted prices as online quotes. To request a Manual Quote please fill in this form. Click here

When sending the email please be sure to include the code of garment, the logo and the quantities needed for us to quote on. Without this information, we are unable to provide a proper quote.

 

SAMPLES EXPLAINED...

Customers can easily order a sample of a garment from our website which we will send to you. Simply order the garment required from the website, make payment and we will ship to you.

We are unable to send out free samples as the expense involved with freight, returns and chasing up the samples is too great when calculated over the course of the year.

Should you require garments for sizing, we strongly suggest that you use the sizing chart as provided on the product page or you can buy the garment(s) and keep them for sizing your staff.

SAMPLES TERMS  & CONDITIONS.

FIRST you must download this RETURN AUTHORISATION REQUEST FORM, fill it in and send back with the item(s)

Please note that ALL Samples will be subject to the following Terms & Conditions.

  1. Clothing/Samples must be ordered online as per a normal product from our site.
  2. Clothing/Samples (including freight) must be paid for upfront at time of order, prior to us processing your order.
  3. A minimum $10 restocking fee will apply - fees are higher for multiple items, multiple brands and items not returned in sale condition (i.e staff repacking/folding/coding and returning to stock.)
  4. We do charge a $10 or 10% (which ever is greater) per brand restocking fee. This is to cover the expenses involved with providing this service, for us to freight the samples back to the manufacturer, to cover the manufacturers restocking fees and administration. We do not make profit from this service but we do need to cover costs associated with it. If you are not happy with this, then please do not buy samples from us.
    1. We can not do returns for John Kevin or Keval Shirts as per the suppliers T&C of trade.
  5. All samples must be returned within 7 days of you receiving them.
  6. To return samples, they must be repacked and with labels still attached which is how we have sent them to you. Failure to do so will force our supplier to decline the return
  7. Any garments returned to us soiled and or not in the original condition in packaging and with tags still on, will not be accepted back.
  8. A copy of the invoice MUST be included in the parcel and simply write on it what you want us to do in regards to supplying an Exchange or Credit.
  9. Samples will not be refunded, only credits for approved sample returns will be applied as stated above
  10. Freight fees are non-refundable and return freight fees are at customers expense.
  11. We reserve the right to refuse any return that does not match our Returns Policy.
  12. If you are not happy with any of these points listed, then please consider not purchasing samples.

RETURNS & EXCHANGES TERMS  & CONDITIONS.

To increase our product range so that we can offer you the largest selection of uniforms, we buy the garments in from our suppliers and manufacturers as you order them.

We do not warehouse the garments ourselves. Our warehouse is full with our embroidery and print machines! By buying in as needed we are able to cut the costs of selling to you as we do not need to pay for warehousing or storage. It only takes a couple of days for the garments to arrive to us from our suppliers. This method of ordering as needed does deliver greater savings to you but should you require to do returns or exchanges, then this service needs to be paid for as we have to cover costs involved with the service. Our online prices do not have hidden into them the Return/Exchange fees.

Should you require garments for sizing, we strongly suggest that you use the sizing chart as provided on the product page or you can buy the garment(s) and keep them for sizing your staff.

Please note that even though the law states that we do not have to accept bought garments back due to change of mind, we do allow you to return items! Please read the following conditions for ordering of samples.

 

RETURNS & EXCHANGES TERMS  & CONDITIONS.

FIRST you must download this RETURN AUTHORISATION REQUEST FORM, fill it in and send back with the item(s)

  1. All Garments must be returned within 7 days of you receiving them.
  2. Garments must be returned to us at Factory 33. 200 Canterbury Road . Bayswater North. Victoria. 3153.
  3. A minimum $10 restocking fee will apply - fees are higher for multiple items, multiple brands and items not returned in sale condition (i.e staff repacking/folding/coding and returning to stock.)
  4. We do charge a $10 or 10% (which ever is greater) per brand restocking fee. This is to cover the expenses involved with providing this service, for us to freight the samples back to the manufacturer, to cover the manufacturers restocking fees and administration. We do not make profit from this service but we do need to cover costs associated with it. If you are not happy with this, then please do not buy samples from us.
    1. We can not do returns for John Kevin or Keval Shirts as per the suppliers T&C of trade.
  5. To return Garments, they must be repacked and with labels still attached which is how we have sent them to you. Failure to do so will force our supplier to decline the return.
  6. Any garments returned to us soiled and or not in the original condition in packaging and with tags still on, will not be accepted back.
  7. A copy of the invoice MUST be included in the parcel and simply write on the invoice what you want us to do in regards to supplying an Exchange or Credit.
  8. Returns will not be refunded. Only Credits or Exchanges will be supplied and as per stated above.
  9. Freight fees are non-refundable and return freight fees are at customers expense.
  10. We reserve the right to refuse any return that does not match our Returns Policy.
  11. We do not hide the above information and supply it in numerous locations on our site and you need to accept these terms at Check out in order to place the order.

Reasons NOT accepted for Returns and Exchanges.

  • If the garment has been embroidered or printed we will not be able to accept it back for a return, credit or exchange.
  • If the garment was sent direct to a third party, for example a embroidery or print business, we will not be able to accept it back for a return, refund or exchange.
  • If you have had the garment longer than 7 days.
  • Discontinued stock items are not eligible for return under any circumstances.

 

100% Australian.

We are 100% Australian and operate out of Melbourne. We started in 1999 and we continue to be operated by the same family that started the business.

 

GARMENTS WITHOUT EMBROIDERY or PRINTING.

If you wish to order garments with no branding, then we have no minimums.

Please note, the only exception to this is custom made apparel.

GARMENTS WITH EMBROIDERY.

For New Orders requiring Embroidery Set Up, you will want to order a minimum of 8 units.

For Repeat Orders requiring Embroidery, you can order less than 8 units but the embroidery fee is increased. Please view the embroidery page for full details.

Please note that the small order fee does not apply to our "UMS" Customers. To read about our UMS Service, please click here

HEADWEAR WITH EMBROIDERY.

Our minimum order on caps with embroidery is 25 units.

GARMENTS WITH PRINTING.

If you require garments to be printed we have the following minimums;

Transfer Printed Orders have a minimum of 10 units.

Direct To Garment Orders have a minimum of 10 units.

Screen Printed Orders have a minimum of 20 units.

As we are an online business, we are doing everything we can to keep costs down so that we can pass on the savings to you! One of the most expensive components of a uniform business is when staff are required to manually enter orders. We do prefer that all orders be made via our online Retail Store but we do provide the option for manual ordering.
 
 
ONLINE ORDERS...
We have developed one of the most advanced online uniform business going around. By ordering online you are able to ensure that the correct garments and branding are ordered.

Faster... One of the massive benefits of ordering online with us is that the order will be automated. This means that you will get your order faster.
Cheaper... By ordering online,
 
 
EMAIL ORDERS...
Should you prefer to email your order, please understand that you will not be getting the cheap on-line prices. No orders will be accepted by phone. All orders must be either via the website or via email. Please note that emailed Orders (Manual) are 20% more than the advertised price online due to the extra work involved.
 
To download the Manual Order Form, please click HERE
 
 
PHONE ORDERS...
Due to the time needed and the potential for errors, we are currently unable to process phone orders.
We do suggest that you use our online ordering facility for faster cheaper orders or download our Uniforms Manual Order Form to email the order to us.
 
 
FAX ORDERS...
We do not have the facilities to accept Fax Orders.

WE CAN DELIVER WORLD WIDE.

We can deliver to any address in Australia and thanks to our partnership with DHL, we can deliver orders worldwide.

 

To assist you in making the right choices, we have added size charts and instructional imageS to almost every product on the actual Product Description Page which is where you order the garment.

 

The size charts can be found in two locations.

COLOUR IMAGES... Directly below the main product image are the colour images. Simply scroll through those images and the size chart image will be there.

or

DESCRIPTION... Simply scroll down to the product description. You may find the size chart as part of the description.

 

Plus... to make it even easier to understand the sizing chart, we have added above the actual size chart a full descriptive image which can be open and viewed so as to learn how best to read the size chart.

We are hoping shortly to add a online video which will explain the best way to size yourself or staff.

 

PRE-PAID CUSTOMERS

Our sole mission is to provide all customers with the highest grade products at the lowest prices.

In order to do this we need to insist that all orders are pre-paid prior to the order being processed.

 

ACCOUNT CUSTOMERS (UMS)

For customers who spend over $50,000 with us in a calendar year, we will be prepared to open a 30 day account subject to acceptance of our Letter of Credit Application Terms and Conditions.

All orders must be placed via the UMS Function set up for your business.

The first 3 orders must be placed online and paid for in advanced before we can give a 30 day credit. These 3 orders must exceed $3000. This just provides us with a little history prior to committing to terms.

 

GOVERNMENT CUSTOMERS

For Government based businesses or services, we offer automatically a 30 day account provided that the order is placed with a Purchase Order.

 

Once upon a time, we use to have on road reps and interstate stores but we soon discovered that we had to raise our prices considerably to cover the costs involved with staff, cars, fuel, insurance, wages, commissions, rent... and lots more.

Our model is simple, it is all online at the cheapest possible prices possible.

Our website allows for massive or even small organisations to order instantly online. We can ship to any or numerous locations. We can control the entire process for your business. We make it easy.

 

 

Our aim is to simply offer the best products at the lowest prices and to do this, we need to keep our over heads down. We have found that the best way to deliver this business model to our customers is to not have physical shop. We provide for our customers a Online Retail Website for faster and cheaper orders. . We ship direct to you and have stock holdings across Australia in several warehouses.

Our Head Office, Embroidery and Printing Warehouse is Melbourne but it does not have a shop attached to it.

 

Please email us at help4u@uniforms.com.au with the full list of items and any branding required. Once you have emailed us, please call us on 1300.7300.45 to discuss the email. Please also let us know of your deadline. We will then check our production times and let you know if it can be done in time. We will do everything we can to assist.

The benefits of dealing with us is that we do our own branding and do not outsource to a third party embroidery business like most uniform businesses. This enables us to help our customers with urgent orders.

Absolutely we do and to show you how transparent our company is, every garment shown on our site has the prices advertised for you.

You will notice on every product that the more you buy the cheaper it gets!

Absolutely!

We are an Online Retailer selling to the general public and also we provide Uniforms and Work Wear to many Businesses, Schools and Sporting Clubs.

We understand that when you place an order, you want it as quickly as possible... and we work hard to make that happen.

We work closely with our suppliers in order to have the product shipped directly to you from their warehouse should you not require branding. We don't have a central distribution centre - but that's what helps keep our overheads down, and more importantly, keeps prices we offer to our customers as low as possible.

Each Brand, Embroidery or Printing Order has a minimum delivery and handling fee of $18.00+GST. If you order from more than one brand/embroidery/printing, each will have a separate delivery fee - these are determined by the size of the order and the delivery location.

Unfortunately, we can not provide exact delivery times as that is the responsibility of the out-sourced freight company and the location to where it is being delivered. We strongly recommend that you have the order shipped to a work address as someone must be present to sign for the delivery.

 

GARMENTS WITHOUT EMBROIDERY OR PRINTING.

For garments with no embroidery and no printing, we aim to process, pack and dispatch from Melbourne within 24-48 hours from the time of your payment.

You then have the normal freight times on top of that from Melbourne to you.

Please note that each brand comes from a different distribution warehouse which means that you may receive one or more deliveries if you order more than one brand of garment.

 

GARMENTS WITH EMBROIDERY OR PRINTING.

New Orders requiring Embroidery or Printing artwork set ups can add time to the process.

New Orders will be dispatched in around 2-4 weeks from time of order depending on the order placed with us.

Repeat Orders are usually dispatched within 10-15 days from time of payment.

.

URGENT ORDERS.

Please email us at help4u@uniforms.com.au with the full list of items and any branding required. Once you have emailed us, please call us on 1300.7300.45 to discuss the email. Please also let us know of your deadline. We will then check our production times and let you know if it can be done in time. We will do everything we can to assist.

The benefits of dealing with us is that we do our own branding and do not outsource to a third party embroidery business like most uniform businesses. This enables us to help our customers with urgent orders.

 

 

This question is a little hard as it depends on the size of the order, the location that it is being sent to and how many brands have been ordered.

In our factory is where we do the embroidery and printing. The garments are warehoused at several location depending on the brand. Some of these warehouses are the size of a small suburb!

Each time a customer orders garments from us, we order the items in from the Warehouse which incurs a freight fee. Some warehouses charge us as much as $20 (exc gst) to deliver even one item. Most are around the $15-18 per small delivery. For this reason, we have set our starting freight price at $18 (exc gst). We understand that on some suppliers, we are losing money but for the most part, we break even.

Please note that each brand comes from a different distribution warehouse. This means that we are able to charge a flat rate per label/brand for most orders depending on quantity and weight of order.

Our minimum freight & handling charge for the first label is only $18.00 (exc tax). This means that if you wishes to buy products from additional labels or brands, the freight fee will be increased to cover the additional freight. We suggest trying to order from the one brand of apparel to keep freight costs down.

For exceptionally large orders or when delivering to remote locations and when the shipping costs exceeds our normal delivery and handling fee, we will notify you of the additional freight charge before proceeding with the order

When you place your order online you have three options to you for payment.

First you can select to pay via CREDIT CARD. This is obviously the easiest and quickest way to get your order processed and sent to you quickly.

Second, you can select, EMAIL FOR INVOICE. Once you have placed the order, we will email you a proper tax invoice which you can then pay via online or with Internet Banking.

The Third option is the QUOTE ONLY option. When you select this, nothing further will happen with the order as it is only a quote.

EMBROIDERY

When you place your order and supply your artwork with your order, you will be emailed a sample to approve within 2-4 working days.

We will only ever embroider your garments once we have received a reply email stating that the sample is approved for production.

 

PRINTING

With screen printing/heat press and DTG print -  a mock up is provided, however no actual proof is generated as it is a physical medium applied direct to your garments.

Our printing services are of a high quality and your garments will be decorated to match your artwork. 

We will only ever print your garments once we have received a reply email stating that the sample is approved for production.