Uniforms
2/38 Corporate Blvd Bayswater, Victoria 3153
Phone: 1300.7300.45

AU: 1300.7300.45     NZ: 4333.0177

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Frequently Asked Questions - All FAQs

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Near the top of the page you will see two Navigation Menus. The left side Navigation provides links to useful articles such as information about us, information about the different types of printing. THe left navigation also provides links to the prices for embroidery and printing.

The Larger Navigation which spreads across the top of the page provides links to our products. We have listed these into categories to make searching for the desired product extremely easy.

RETURNS & EXCHANGES TERMS  & CONDITIONS.

To increase our product range in order to offer you the largest selection of uniforms, we buy the garments in from our suppliers and manufacturers as you order them. We do not warehouse the garments ourselves. Our warehouse is full with our embroidery and print machines! By buying in as needed we are able to cut the costs of selling to you as we do not need to pay for warehousing or storage. It only takes a couple of days for the garments to arrive to us from our suppliers. This method of ordering as needed does deliver greater savings to you but should you require to do returns or exchanges, then this service needs to be paid for as we have to cover costs involved with the service. Our online prices do not have hidden into them the Return/Exchange fees.

Should you require garments for sizing, we strongly suggest that you use the sizing chart as provided on the product page or you can buy the garment(s) and keep them for sizing your staff.

Terms & Conditions regarding returns.

Please note that even though the law states that we do not have to accept bought garments back due to change of mind, we do allow you to return items! Please read the following conditions for ordering of samples.

  • To return garments, they must be repacked and with labels still attached which is how we have sent them to you.
  • All garments must be returned within 5 days of receiving them.
  • We do charge a $25 or 10% (which ever is greater) per brand - label restocking fee. This is to cover the expenses involved with providing this service, for us to freight the garments back to the supplier/manufacturer, to cover the manufacturers restocking fees and administration. We do not make profit from this service but we do need to cover costs associated with it.
  • Garments returned must have a copy of the invoice included in the parcel.
  • We reserve the right to refuse any return that does not match our Returns Policy.
  • All costs associated with the returns of goods are at the purchasers expense.
  • Tracking information must be provided to ensure confirmation of any returned items back into our warehouse.
  • Failure to provide this information may result in the loss of these goods to the purchaser.
  • Payment on our Webstore order / Invoice issued is acknowledged of the purchaser agreeing to these terms and conditions

Reasons NOT accepted for Returns and Exchanges.

  • If the garment has been embroidered or printed we will not be able to accept it back for a return, refund or exchange.
  • If the garment was sent direct to a third party, for example a embroidery or print business, we will not be able to accept it back for a return, refund or exchange.
  • If you have had the garment longer than 5 days.
  • Discontinued stock items are not eligible for return under any circumstances.

 

GARMENTS WITHOUT EMBROIDERY or PRINTING.

If you wish to order garments with no branding, then we have no minimums.

Please note, the only exception to this is custom made apparel.

GARMENTS WITH EMBROIDERY.

To get our wholesale embroidery price on embroidery, you will want to order a minimum of 8 units.

Should you order embroidery on to garments of less than 8 units, we will need to add a $50 Small Order Fee to cover the expense involved with setting up the machine, setting up the threads and loss of production on the heads not being used.

Please note that the small order fee does not apply to our "UMS" Customers. To read about our UMS Service, please click here

HEADWEAR WITH EMBROIDERY.

Our minimum order on caps is 20 units.

GARMENTS WITH PRINTING.

If you require garments to be printed we have the following minimums;

Transfer Printed Orders have a minimum of 10 units.

Direct To Garment Orders have a minimum of 10 units.

Screen Printed Orders have a minimum of 20 units.

As we are an online business, we are doing everything we can to keep costs down so that we can pass on the savings to you! One of the most expensive components of a uniform business is when staff are required to manually enter orders.

We have developed one of the most advanced online uniform business going around. By ordering online you are able to ensure that the correct garments and branding are ordered.

Should you still prefer to email your order, please understand that you will not be getting the cheap on-line prices. No orders will be accepted by phone. All orders must be either via the website or via email. Please note that emailed Orders (Manual) are 20% more than the advertised price online due to the extra work involved.

WE CAN DISPATCH YOUR UNIFORM ORDER WITHOUT BRANDING WITHIN 1-3 WORKING DAYS.

Please note that each brand comes from a different distribution warehouse. This means that we are able to charge a flat rate per label for most orders depending on quantity and weight of order.

Our minimum freight & handling charge for the first label is only $14.95 (exc tax). This means that if you wishes to buy products from additional labels, then you will only be charged an additional $9.95 per label thereafter (exc tax).

For exceptionally large orders or when delivering to remote locations and when the shipping costs exceeds our normal delivery and handling fee, we will notify you of the additional freight charge before proceeding with the order.

We have also used the same principle above for when you have selected to include branding on your order.

 

To assist you in making the right choices, we have added size charts and instructional image to almost every product on the actual Product Description Page which is where you order the garment.

Plus... to make it even easier to understand the sizing chart, we have added above the actual size chart a full descriptive image which can be open and viewed so as to learn how best to read the size chart.

If you are not confident in using the size charts, then you can order and pay for garments on our website. You can either order from our Samples Range or your can order New Garments should we not have the exact sample that you require. Please note that this will be subject to our Returns Policy

We are hoping shortly to add a online video which will explain the best way to size yourself or staff.

 

PRE-PAID CUSTOMERS

Our sole mission is to provide all customers with the highest grade products at the lowest prices.

In order to do this we need to insist that all orders are pre-paid prior to the order being accepted.

ACCOUNT CUSTOMERS (UMS)

For customers who spend over $50,000 with us in a calendar year, we will be prepared to open a 30 day account subject to acceptance of our Letter of Credit Application Terms and Conditions.

All orders must be placed via the UMS Function set up for your business.

GOVERNMENT CUSTOMERS

For Government based businesses or services, we offer automatically a 30 day account provided that the order is placed with a Purchase Order.

 

Near the top of the page you will see two Navigation Menus. The left side Navigation provides links to useful articles such as information about us, information about the different types of printing. The left navigation also provides links to the prices for embroidery and printing.

Near the top of the page you will see two Navigation Menus. The left side Navigation provides links to useful articles such as information about the different types of printing. Here you will find prices and descriptions with regards to our different forms of printing.

You can create your own quote online right now without having to wait for someone to get back to and possibly increase their prices so that they have room to move should you decide to haggle or compare quotes!
 

All you do is;

1)   Order the garment(s) that you want from our website by simply adding the quantity required.

2)   Directly underneath you can add embroidery or printing or even both!
3)   Once all garments are added to the cart, simply go to the CHECKOUT.
4)   Go to the "Check Out" in the shopping cart and at the bottom of the page enter your details and then simply click "QUOTE" rather than applying a payment in the shopping cart!    

OR     if you are happy with the prices, simply make payment for the order to proceed.
It can not get any easier and it is without any obligation.

Customers can easily order a sample of a garment from our website which we will send to you. Simply order the garment required from the website, make payment and we will ship to you.

We are unable to send out free samples as the expense involved with freight, returns and chasing up the samples is too great when calculated over the course of the year.

Should you require garments for sizing, we strongly suggest that you use the sizing chart as provided on the product page or you can buy the garment(s) and keep them for sizing your staff.

Please note that ALL Samples will be subject to the following Terms & Conditions.

  1. Clothing/Samples must be ordered online as per a normal product from our site.
  2. Clothing/Samples (including freight) must be paid for upfront at time of order, prior to us processing your order.
  3. We do charge a $25 or 10% (which ever is greater) per brand restocking fee. This is to cover the expenses involved with providing this service, for us to freight the samples back to the manufacturer, to cover the manufacturers restocking fees and administration. We do not make profit from this service but we do need to cover costs associated with it. If you are not happy with this, then please do not buy samples from us.
  4. All samples must be returned within 5 days of receiving them.
  5. To return samples, they must be repacked and with labels still attached which is how we have sent them to you.
  6. Any garments returned to us soiled and or not in the original condition in packaging and with tags still on, will not be accepted back.
  7. A copy of the invoice MUST be included in the parcel and simply write on it what you want us to do. Refund, Exchange or Credit.
  8. Freight fees are non-refundable and return freight fees are at customers expense.
  9. We reserve the right to refuse any return that does not match our Returns Policy.
  10. If you are not happy with any of these points listed, then please do not buy samples from us

We understand that when you place an order, you want it as quickly as possible... and we work hard to make that happen.

We work closely with our suppliers in order to have the product shipped directly to you from their warehouse should you not require branding. We don't have a central distribution centre - but that's what helps keep our overheads down, and more importantly, keeps prices we offer to our customers as low as possible.

Each Brand, Embroidery or Printing Order has a minimum delivery and handling fee of $14.95+GST. If you order from more than one brand/embroidery/printing, each will have a separate delivery fee - these are determined by the size of the order and the delivery location.

Unfortunately, we can not provide exact delivery times as that is the responsibility of the out-sourced freight company and the location to where it is being delivered. We strongly recommend that you have the order shipped to a work address as someone must be present to sign for the delivery.

If you need Embroidery or Printing the timelines are as follows. These are only a guide

  1. NEW Job requiring New Artwork Set Up.      Dispatched in around 2-4 weeks.
  2. REPEAT Job not requiring set ups.      Dispatched in around 7-14 working days.
  3. DOUBLE Job requiring Embroidery & Printing.      Dispatched in around 2-4 weeks.

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URGENT ORDERS. Please note that we can not guarantee urgent deliveries by a set date as we do not own nor are we associated with the freight companies that we our our suppliers use. We dispatch everything in a timely manner.

 

Once upon a time, we use to have on road reps and interstate stores but we soon discovered that we had to raise our prices considerably to cover the costs involved with staff, cars, fuel, insurance, wages, commissions, rent... and lots more.

Our model is simple, it is all online at the cheapest possible prices!

 

Our aim is to simply offer the best products at the lowest prices and to do this, we need to keep our over heads down.

We do have our Head Office in Bayswater , Melbourne which is where we do all of our embroidery.

We do have a very small showroom. On our website, we have over 10,000 different SKU Coded products. In our showroom we might have 100 garments of only our biggest selling products.

Please do not consider it a shop.

We do have on hand a range of sizes in Navy Scrubs and White Lab Coats as people are always coming in to order these. So to help, we now carry a small range to of these garments to assist. But all other garments need to be purchased from our web store.

URGENT ORDERS.

Please note that we never guarantee urgent deliveries by a set date as we do not own nor are we associated with the freight companies that we our our suppliers use.

We dispatch everything in a timely manner to meet your deadline but can not guarantee orders due to delivery companies and out side influences.