Refund policy

It is imperative that customers read and understand the Uniform Industry Returns and Exchange Policy as shown below. As we only sell brand new garments our suppliers impose the following guidelines regarding returns and exchanges.

As a uniform business, we sell our apparel in bulk to businesses which eliminates the need for returns. Should a private buyer wish to buy small volumes, we are more than happy to accomodate their order but they must be mindful of the below information regarding Returns and or Exchanges.

Timeline.

We have a 7-day return policy, which means you have 7 days (depending on the brand) after receiving your item to request a return.

Eligibility.

To be eligible for a return, 

If garments are not repacked exactly as received, our supplier will not accept them back as they will be unable to onsell as brand new garment(s)

To start a return, you need to contact us at help4u@planett.com  so as to ensure that the Returns Policy is shared with your prior to action.

Please note that returns will need to be sent to the following address: 

• Uniforms.com.au     PO Box 258   Cobram   VIC   3644

If your return is accepted, return postage is at the expense of the buyer along with any return fees (see below). Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at help4u@planett.com.

Please note that Uniforms.com.au supplies goods on a wholesale basis and not retail.

We do not hide return fees in to the price of our goods. If a customer wishes to use this service, we then need to charge for this service as we are charged by the supplier of the brand, the freight company as well as storage fees for any return requests.

If goods are incorrectly ordered, change of mind or an order is cancelled after it has been dispatched, return freight charges and a restocking fee will apply. We want to be completely upfront and honest with our customers which is why we go in to great detail to explain the returns policy which is a common policy in the Uniform Industry.

Our standard restocking fee is $20.00–$25.00 + GST (depending on the supplier), or 10% of the product value—whichever is greater.

This fee is to help cover the costs of us having to ship your return back to our supplier along with their restocking fees. The fee above does not cover all the expenses but it helps to limit our losses in providing a returns service. Unlike a Retail outlet that has the stock on hand, we get the stock from a logistics holding company as our customers order. This keeps our overheads down and ultimately, our prices for you.

A Return Authorisation (RA) number must be issued by Uniforms.com.au before any goods are returned. Returns must be received within 7 business days of delivery.

For orders cancelled after packing but prior to dispatch, a restocking fee of $20.00–$25.00 + GST (or 10% of the item value, whichever is higher) will still apply.

Credit claims for shortages will not be accepted if goods are delivered to a third party (e.g., your decorator) and the claim is not made in writing within 48 hours of delivery, or if the goods have already been decorated.

To avoid these issues, we recommend using Uniforms.com.au’s in-house decoration services.

Decorated items or products not in their original condition (excluding faulty items) will not be accepted for return or credit.

Please note: Discontinued stock items are non-returnable under any circumstances.

All return requests must be submitted within 7 business days of delivery.

A restocking fee of $20.00–$25.00 + GST (depending on the supplier) or 10% of the product price—whichever is greater—applies to all approved returns.

All returned items must have a Return Authorisation (RA) number issued by Uniforms.com.au prior to return. Goods returned without an RA number will be rejected by our suppliers or importers.

Returned goods must be in original packaging, unworn, and in saleable condition.

All return shipping costs are the responsibility of the purchaser.

Tracking details must be provided for all returns to confirm delivery back to our warehouse. Failure to provide tracking may result in the goods being considered lost, and no credit will be issued.

By placing an order through our website or accepting an invoice, the purchaser acknowledges and agrees to all terms and conditions outlined in this returns policy.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Australian Government Policy Regarding Returns.
According to the Australian Government, we do not have to provide a refund on clothing but it is worth noting that we do. We do this as a service to our customers to help them select the best option for their organisation. In order to provide this service, we do need to charge for it as the service is quite time consuming and expensive to provide. Should you have any questions, please contact us at help4u@planett.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@planett.com.